Data Policy and GDPR Statement

DATA & PRIVACY POLICY

DATA PROTECTION

Day Associates Ltd is concerned with the protection of your privacy and this applies to the handling of your data.

Please see our Privacy Policy on maintaining your privacy and the safe handling of your data.

We are committed to protecting your privacy during your visits to our website and in conjunction with engaging our services. We recognise our responsibility to hold your information securely and confidentially.

Processing of personal data

Day Associates Ltd will only collect, process or use your personal data for the purposes of completing the service we are engaged with. Any data obtained whilst using our website shall only be carried out with your prior permission. Your consent may be withdrawn at any time with effect for the future. Should you transmit to us personal data (such as name, address, contact number or e-mail address) for the purposes of service delivery, you consent to Day Associates use of such data for the applicable purpose. Your personal data will in each case be stored until the purpose for which they were entrusted to us has been attained. If you no longer agree with the storage of your data before that time or if such data has become incorrect, they will be deleted or, as the case may be, corrected, according to your instruction. The data will principally be stored by Day Associates on a secure server. If you have questions relating to the processing of your personal data, please contact us. You can access the Day Associates website without providing personal information.

Cookies we use

Your visit to the Day Associates website will be logged with cookies, which will include the collection of the following data only:

The page from which our website was accessed
The pages accessed date and time of the access
The data volume transferred a notice whether the access was successful
The operating system used
The Internet browser used

The stored information will only be used to determine which pages are of particular interest for you in order to improve our service to you. For more information please read our Cookie Policy.

Contacting us

You have the right to request a copy of the information held by us about you. We are entitled, by law, to charge a small fee for this. You also have the right to access your data, to request a change regarding any inaccuracies in the details we hold about you, to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to:

Day Associates Ltd

Castle Malwood

Minstead

Hampshire

SO43 7PE

02380 812530

or email: info@dayassociatesltd.co.uk

Day Associates Ltd is committed to protecting your personal information. When you use our sites and services we want you to be confident that your personal information is safe and secure with us.

This Privacy Policy explains the following:

how we collect your personal information;
what personal information we collect;
how we use your personal information;
who we share your personal information with; and
your rights under General Data Protection Regulation.

WHO WE ARE

We are Day Associates Limited, our registered address is Castle Malwood, Minstead, Hampshire, SO43 7PE (referred to as "we" or "us" or "our"). For the purpose of the Data Protection Act 1998 (the "Act"), our Data Protection Officer can be contacted at info@dayassociatesltd.co.uk

This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

A reference to "you" or "your" is a reference to a user of our site and/or our services.

HOW WE COLLECT INFORMATION ABOUT YOU

We may obtain personal information from you through our website.

If you request a call back or if you call us directly, we will store the information you give us.

WHAT PERSONAL INFORMATION DO WE COLLECT

Information about you and your property/ service enquiry.

The information we collect may include your name, address, contact details (such as email address and phone number) and any other information relevant to your property enquiry.

Website Cookies

A cookie is a very small text file placed on your computer or device. Cookies help us to:

understand browsing habits on our sites;
understand the number of visitors to our sites and the pages visited;
Temporarily store users' responses to interactive forms on our website, such as "Contact us";
Recall users' information when they return our site. This may be necessary to provide certain services, now or in the future.

We do not store any personal information in cookies others could read and understand, and we do not track your browsing activity after you have left the website.

The potential cookies used by Day Associates include:

Temporary "session cookies" which are deleted when you close your web browser.
"Persistent cookies" which store your personal preferences to make subsequent visits easier and faster, and to remember responses given during earlier visits. These are stored on your computer until you delete them, or they expire.

HOW WE USE YOUR PERSONAL INFORMATION

We use your information:

to provide you with the information, products and services that you request from us;
to allow you to participate in surveys or marketing campaigns relevant to Day Associates Ltd only.
to contact you via third party review sites for your views on our services;
to contact you to notify you occasionally about important changes to our terms and conditions or this policy or developments to our site or our services; and
to deliver relevant advertising to you whilst you are on our site.

Marketing and communication

Sometimes we may use your personal information to provide marketing messages to you or allow us to communicate with you to check on the progress of your service engagement. We will always seek your consent before doing so and you can opt out of marketing and other communications at any time by contacting us on the details under the “Contact us” section of this policy and on our website.

We may use your information:

to provide direct marketing advertisements and communications to you via email, text, post or telephone.
to contact you to request your feedback on us and our surveyors; and
to monitor the effectiveness of our direct marketing communications and your responses to it.

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION

We do not share information with any third parties. Data is only held by and used by Day Associates. No information is passed on or sold for third party services.

analytics and search engine providers may assist us in the improvement and optimisation of our site and to ensure that it is user-friendly and performing correctly. In this event we shall ensure that information is not gathered and used by third parties.

STORING YOUR INFORMATION

Where we store your personal information

The data that we collect from you may be held electronically on a secure server or physically on contract documents held securely within our offices or secure archive. In all cases, files and data are not accessible by third parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

How long do we store your personal information

We may keep your information for a specified period in order to deal with any potential complaints. Our retention periods are set out below. After this specified time period, we may take reasonable steps to remove and delete your personal information from our records and computer systems.

Personal information - Retention period – up to 7 years

YOUR RIGHTS

In accordance with the General Data Protection Regulation you have the following rights in relation to your personal data:

The Right to access:

You can request copies of information held about you.

Right to correct:

You have the right to have your personal information rectified if it is inaccurate or incomplete;

Right to erase:

You have the right to request that we delete or remove your personal information from our systems;

Right to restrict our use of your information:

You have the right to ‘block’ us from using your personal information or limit the way in which we can use it;

Right to data portability:

You have the right to request that we move, copy or transfer your personal information;

Right to object:

You have the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

Exercising your rights:

You can exercise your rights at any time by contacting us at Day Associates Ltd, Castle Malwood, Minstead, Hampshire, SO43 7PE or email us at info@dayassociatesltd.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this policy are welcomed and should be addressed to Day Associates Ltd, Castle Malwood, Minstead, Hampshire, SO43 7PE or emailed to info@dayassociatesltd.co.uk.

Cookie Policy

We are concerned with the protection of your privacy and this applies to the handling of your data during and after your visit to our website.

Your data will be used for the following:

Cookies are small text files placed on your computer and are commonly used on the Internet.

We use them to:

Collect anonymous information that will help us understand visitors' browsing habits on our website.
Compile statistical reports on website activity; e.g. number of visitors and the pages they visit.
Temporarily store any information which you may enter in tools, such as interactive forms on our website.
In some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.
We do not use cookies to track your use of the Internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

We may use any or all of the following three types of cookie:

Session cookies - these are temporary and are deleted as soon as you close your browser.

Persistent cookies - these are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third party cookies - We may work with third parties from time to time who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However, it would not contain any personal information that others could read and understand. We may also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

Accepting or rejecting cookies

You can configure your Internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

Please refer to your Internet browser's help section for specific instructions.

Transfer of personal data to third parties

Any information you supply will be used and stored by Day Associates only and for the purposes of delivering our professional services.

We are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially.

Processing of personal data

Day Associates Ltd will only collect, process or use your personal data upon express consent, which may be granted electronically. Your consent may be withdrawn at any time with effect for the future. Should you transmit to us personal data (such as name, address or e-mail address) for the purposes of your service engagement, you consent to Day Associates use of such data for the applicable purpose. Your personal data will in each case be stored until the purpose for which they were entrusted to us has been attained. If you no longer agree with the storage of your data before that time or if such data has become incorrect, they will be deleted or, as the case may be, corrected, according to your instruction.

The data will principally be stored by Day Associates Ltd.

If you have questions relating to the processing of your personal data on this website please contact us.

Automatically collected information and its anonymity

In general, you can access the Day Associates website without providing personal information.

Your visit to the Day Associates website will be logged, which may include the collection of the following data only:

The page from which our website was accessed
The pages accessed
Date and time of the access
The data volume transferred
A notice whether the access was successful
The operating system used
The Internet browser used

The stored information will only be used to determine which pages are of particular interest for you in order to improve our service to you.

Contacting us

You have the right to request a copy of the information held by us about you. We are legally entitled to make a ‘reasonable’ charge in which to provide you with your information, however this will be at the discretion of the Directors dependent on the sourcing of information and method of data transfer. Charges may range from £10 to £30 depending on your request and time required by our admin team to retrieve and send requested data from various sources. You also have the right to access your data, to request changes to any inaccuracies in the details we hold about you, to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to:

Day Associates Ltd

Castle Malwood

Instead

Hampshire

SO43 7PE

02380 812530

or email: info@dayassociatesltd.co.uk

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DATA & PRIVACY POLICY